Frequently asked questions / Rayatiga
Answers without the technical fog.
Start here for the questions we hear most about services, support, security, and working together.
Ten useful answers
What services does Rayatiga offer?
Website development, ongoing maintenance, performance and security improvement, SEO foundations, analytics and Tag Manager, integrations, backups, and website migration.
How is pricing determined?
Pricing depends on the service, scope, complexity, content readiness, and support required. We clarify deliverables and costs before work begins so there are no surprise additions.
What does the SLA cover?
The Service Level Agreement documents covered services, support hours, response and resolution targets, responsibilities, and exclusions.
How quickly does support respond?
General requests have a target response within 1×24 business hours. Emergency cases such as an inaccessible website have a target response within four business hours.
What does Rayatiga need from a client?
Timely access, accurate information, necessary content and approvals, legal use of the service, and payment according to the agreement.
How is client data protected?
We use reasonable security measures including encrypted connections, access restrictions, secure storage practices, and trusted service providers. Personal data is not sold.
Can I receive a backup of my website?
Yes. Backup frequency and delivery depend on the selected maintenance scope. Backups can be used to restore the website when a covered issue occurs.
Can you integrate business tools?
Yes. Depending on the project, we can connect analytics, advertising platforms, email tools, CRM systems, forms, automations, or documented third-party APIs.
What happens during maintenance?
Maintenance may include system and plugin updates, content changes, backups, security checks, performance review, and troubleshooting according to the agreed package.
How can I contact the team?
Use the contact page, email contact@sultankautsar.com, or start a WhatsApp chat. Standard support hours are Monday–Friday, 09:00–17:00 WIB.
Ready when you are